[PDF.34sb] The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research

The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research

[PDF.mg18] The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research

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 | #1434851 in Books |  2013-12-03 | Original language:English | PDF # 1 |  9.32 x.67 x7.09l,1.68 | File type: PDF | 364 pages

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||4 of 4 people found the following review helpful.| A Wonderful Handbook for New and Experienced User Researchers!|By C. Wilson|Moderating usability tests and other user research sessions requires a keen ethical sense, sharp interviewing skills, a mix of flexibility and consistency, product knowledge, and a sixth sense about how to deal with unusual situations. I've been doing testing and research for nearly 40 years and wish t| |From back cover: "Moderating a usability session is a skill that develops and matures the longer you do it. Every experienced moderator has a collection of stories about sessions that were... let's just say "more challenging." Donna Tedesco and Fiona Tranquada

The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you’ll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews.

As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You...

You can specify the type of files you want, for your device.The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research   |  Donna Tedesco, Fiona Tranquada. I really enjoyed this book and have already told so many people about it!

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